DELIVERY
Tzuby TOYS SRL can deliver in any locality on the Romanian territory only by express courier. The delivery fee is 20 lei, and orders over 300 lei benefit from FREE shipping.
The parcels are handed to the courier company in a maximum of 72 working hours. Once the package is picked up by the courier, most packages arrive the next working day between 9 AM and 3 PM.
For INTERNATIONAL ORDERS payment can be made only in advance by debit/credit card and delivery costs vary depending on the weight of the package and the destination country. Please contact us for more information.
RETURNS
According to Government Ordinance (OUG) no. 34/2014, the Buyer has the right to return the ordered product within 14 calendar days from the time the order is received. The Seller will return the value of the returned product(s) in a bank account designated by the Buyer within 7 days of receiving the product.
If you want a partial or complete return of an order, please let us know in writing at the e-mail address at hello@tzubytoys.ro.
SC TZUBY TOYS SRL reserves the right to deduct from the refunded value taxes such as transportation or customs, as well as a necessary percentage in case the returned product can no longer be sold as a new product. We do not take responsibility for packages that end up damaged due to improper packaging.
According to the legislation in force, SC TZUBY TOYS SRL reserves the right not to accept the return of used products, and products that cannot be returned for reasons of hygiene / health protection.
If the Buyer discovers at the time of delivery that a product has a manufacturing defect, the Buyer may request a replacement or refund of money that has already been collected without further compensation. For this, the Buyer must notify us in writing, at the e-mail address of hello@tzubytoys.ro within 48 hours of receiving the order.
Need help?
Contact us at hello@tzubytoys.ro for questions related to refunds and returns.
